To be eligible to purchase goods on this Website you agree that you are lawfully entitled and able to enter and form contracts on this Website under the laws of the country in which you are a citizen and are the holder of a valid debit/credit card. You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then please notify us immediately by email at support@khimjiswatches.om. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
Cancel Order:
The customer can cancel the order 24 hours before the delivery date, provided that only the bank fees/charges are deducted. In this case, the refund will be made within 7 working days.
Return and Exchange Policy:
We will arrange for pickup at our cost in such cases.
While requesting a return, please communicate with us at support@khimjiswatches.om or phone number: +968 24600444 within 03 days of receiving the product and include the original order number along with the delivery receipt/invoice copy.
Returned products will be checked by Khimji's Watches before acceptance.
For products returned to us, you can receive a credit note (to use for future purchases at Khimji's Watches) or a refund to your credit/debit card based on the original payment method.
For more questions regarding the products and services, contact us via email: support@khimjiswatches.om or phone number: +968 24600444.
Google Map Link: https://maps.app.goo.gl/gZZdTYFnCiApkPC66
Privacy Policy:
Introduction: Our privacy policy describes the ways in which we collect, store, use and protect your personal information and it is important for you to review this privacy policy. By "personal information", we mean information that can be associated with a specific person and can be used to identify that person.
KR in its compliance with the applicable provisions of the Personal Data Protection (“PDP”) Law issued by Royal Decree No. 6/2022 and its executive regulation issued by Ministerial Resolution No. 34/2024 and their amendments, is adhering to the statutory requirements including but not limited to:
1. The appointment of a compliance officer that is responsible for the compliance of the company with the mentioned statutory requirements and who is the contact person for Personal Data subjects for any inquiries or requests.
2. Has implemented a PDP policy.
3. Is taking the Personal Data Subjects consent where and when required.
4. Is ensuring an adequate level of PDP protection in its contracts with any relevant service providers.
5. Is committed to provide the Personal Data Subject the options to choose whether to receive marketing and promotional contents and his preferred channels of communication and the option to opt out either from such marketing and promotional contents or any other notifications, in addition to the option to opt out from the website/platform master data.
We do not consider anonymized information to constitute personal information, as it cannot be used to identify a specific person. We collect personal information from you when you Site (including, without limitation, when you buy products or when you telephone or email our customer support team). By providing us with your personal information, you expressly consent to us processing your personal information in accordance with the terms of our privacy policy.
We may amend our terms and conditions and the privacy policy at any time by posting a revised version on the Site. The revised version will be effective at the time we post it and, following such posting, your continued use of the Site will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.
We would encourage you to check the Site regularly for the announcement of any amendments to our terms and conditions and privacy policy. Our privacy policy covers the following topics:
1. Our collection of your personal information
2. Our use of your personal information
3. Accessing, reviewing and amending your personal information
4. Third party website links
5. Cookies
6. No spam or spoof emails
1. Our collection of your personal information
As part of your registration on or use of the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information.
Additionally, in order for us to verify your identity, we may need to request from your valid proof of identification (e.g. in the form of a copy of your National ID card).
As part of your registration on or use of the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information.
Additionally, in order for us to verify your identity, we may need to request your valid proof of identification (e.g. in the form of a copy of your National ID card).
We will collect transactional information based on your activities using the Site (such as buying products). Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyze user trends and improve the administration of the Site.
We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site. Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site. Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.
2.Our use of your personal information
We use your personal information to provide services and customer support to you; to measure and improve our services to you troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for fraud screening purposes. Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity; or protect the rights, property, or safety of the Site, our users or others.
In the event of a sale of the Site, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the Site or otherwise in relation to any such sale. We may share your personal information with our other group companies for the purposes outlined in this privacy policy. This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up to date. Additionally, information relating to products you are buying will be displayed on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.
The Company may send the personal data subject advertising, marketing or commercial material taking the following into consideration:
1. Obtaining personal data subject written consent.
2. Notifying the personal data subject of the means of sending advertising, marketing or commercial materials to the personal data subject.
3. Determine the mechanism for stopping the receipt of advertising, marketing or commercial materials.
With that said, The Company will stop sending advertising, marketing or commercial materials immediately upon receiving a stop request from the personal data subject and such request shall be free of charge.
We assume no liability to you, or any person, for any loss or damage that may arise because of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately at the address provided below. If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to us.
Limitation of Liability: In no event will the Company and each of their respective directors, and officers be liable for any direct, indirect, special, exemplary, punitive, incidental or consequential damages of any kind, which arise out of or are in any way connected with the terms and conditions and its usage of services by you.
In the design of our website, we have taken care to draw your attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us and provide your consent, the Company will assume that you have read the terms and conditions that you are consenting to and have no objections to the terms of this privacy policy.
3. Accessing, reviewing and amending your personal information
You can access and review your personal information in the 'Profile & Security' section of the Site after you have logged in successfully. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the 'Profile & Security' section on the Site or, alternatively, by contacting our customer support team. The "Customer Support" information at the top of the Home page contains our customer support email and phone details. Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.
4. Third party website links
The Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.
5. Cookies
Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.
6. No spam or spoof emails
We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to krwatches@kr.om . We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content. You can also easily unsubscribe or block any advertising material from reaching your email.
User Sign Out
We recommend that you sign out of your account when you have completed your shopping session, especially if you are using a shared or public device. This practice helps protect the security of your account and personal information.
Order Confirmation:
Please note that your order will not be confirmed until the payment is successfully processed.
WARRANTY:
This warranty only applies where a defect has arisen, wholly or substantially, because of faulty manufacture, parts or workmanship during the Warranty Period. The warranty does not apply when damage is caused by other factors. Warranty limits are subject to the manufacturer’s warranty.
This warranty does not cover: (a) repair or replacement of any Product damaged during transit under customer’s possession or (b) any loss or consequential damage incurred while the Product is being repaired. Warranty is only valid for products sold & serviced by Khimji’s Watches.
Good to know:
Our guarantees and warranties start on the date of invoice. When making a claim you will need to produce the original purchase receipt which is required as a proof of purchase.
The Site cannot be accessed to persons whose registration has been suspended or terminated by us for any reason whatsoever. Those who choose to access this Site from outside the Sultanate of Oman are responsible for compliance with its jurisdiction and applicable countries laws if and to the extent its local laws are applicable. We will deliver the products only within the areas mentioned in the Site and will not be liable for any claims relating to any products ordered from outside its jurisdiction.
Registration Process:
The information (the “Information”) provided from your end will be protected in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
We assume no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified to us by contacting us immediately through the address provided below. If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to us.
A valid ID card or residence card of the customers is used to comply with the sales policies and laws issued by the Ministry of Commerce, Industry and Investment Promotion to regulate the implementation of the Anti-Money Laundering and Terrorism Financing Law and ensure that all transactions are followed up in accordance with the relevant regulations.
Limitation of Liability:
In no event will KR and each of their respective directors, officers are liable for any direct, indirect, special, exemplary, punitive, incidental or consequential damages of any kind, which arise out of or are in any way connected with the terms and conditions and its usage of services by you.
Description of Products and Accuracy of Information:
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct. Although we aim to keep the Website as up to date as possible, the information including product descriptions may not always be up to date and accurate and to the extent permitted by applicable law, we do not warrant that product descriptions, colors or other content available on the Website are accurate, complete, reliable, current, or error-free. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
Payment:
All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment section of this Website, including all major credit/ debit cards, and payment will be debited and cleared from your account as set out in the Payment section of this Website.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
Complaints / Customer Support:
If you have a complaint about any of our products or the service you receive or would like to contact customer support, please contact us via email at support@khimjiswatches.om or phone number: +968 24600444 (available Sun to Thu, 8:30 AM to 5:30 PM Only)
Governing law and Jurisdiction:
The terms and conditions herein will be, governed by, construed and enforced in accordance with the laws of the Sultanate of Oman. The exclusive jurisdiction for any disputes or action arising out of or related herein shall be Muscat, Sultanate of Oman.
You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute a complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any products from Khimji’s Watches, and supersede and govern all prior proposals, agreements, or other communications.
+968 24600444
support@khimjiswatches.om